FAQs

The payment process on Shopify is straightforward and secure. Once you've selected your theme, you can complete your purchase through Shopify's trusted payment gateway, which supports various payment methods including credit cards and PayPal. Immediately after payment is confirmed, you'll receive an email with instructions on how to access and download your theme. Typically, the theme is available for download instantly, allowing you to begin customizing your store right away

We offer a variety of payment options to ensure a smooth and convenient checkout process for our customers. This includes major credit cards like Visa, MasterCard, and American Express, as well as PayPal. Yes, we do accept PayPal, enabling you to make payments securely and quickly without sharing your financial details.

If you haven't received an email or are unable to log in shortly after your purchase, please allow up to a few minutes for the system to process your order and send the confirmation email. In some cases, emails may be directed to your spam or junk folder, so we recommend checking there as well. If you still haven't received any information after 15-30 minutes, please contact our customer support team for assistance. We're here to ensure you gain access as swiftly as possible.

Yes, we do offer refunds, but with certain conditions. Our refund policy typically covers issues like non-delivery of the product, major defects, or discrepancies that cannot be resolved. We encourage customers to contact our support team within a specified period, often 14 to 30 days from the purchase date, to discuss any concerns or dissatisfaction. It's important to review our refund policy details on the website to understand the process fully and any specific conditions that may apply.

Yes, you will receive theme updates for our new versions. We regularly release updates to our platform to make sure the theme is compatible with the latest version of Shopify.

When a new version of Shopify is released, theme developers usually release an update to their theme to address any compatibility issues and add new features or functionality. These updates can be automatic or you may need to manually update your theme to the latest version.

To make sure you get updates for your theme, make sure you've purchased it. Also, be sure to check the documentation for the topic or contact us to learn how to handle updates for that particular topic.

Yes, you can change and modify the theme in Shopify. Our theme offers a variety of customization options to help you tailor your store's design and functionality to your specific needs.

Our theme editor allows you to customize various aspects of your theme, such as fonts, colors, and layout ...

Before making any major modifications to your theme, it's a good idea to create a backup of your store's files and test your changes thoroughly in a development environment.

Our theme is designed to be compatible with modern browsers, including Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge.

We recommend using the latest version of your preferred browser to ensure related themes and features work as expected.

Yes, Our Themes support multiple languages ​​and allow you to set up your store in different languages.

The theme has a built-in translation feature that allows you to translate store content into different languages. With this feature, you can translate product descriptions, collection titles, store checkout pages, and more.

Unauthorized use of a theme can lead to legal problems and damage your store's reputation. We take unauthorized theme usage seriously and are actively working to prevent and address cases of such themes.

To ensure that you do not use themes without permission, it is essential to only use themes that you have purchased. If you have any doubts about the legitimacy of the topic, it is best to contact them for guidance.

If the installation of a theme or app in your Shopify store is not working, and you are getting a blank page or an error page, here are some steps you can take to troubleshoot the issue:

Check for compatibility: Make sure that the theme or app is compatible with your current version of Shopify. If it's not, it may cause issues during installation.

Clear your browser cache: Sometimes, a browser cache can cause issues during installation. Clear your browser cache and try installing the theme or app again.

Check the documentation provided by us and make sure that you have followed all the necessary steps.

If you have tried all the steps above and the installation still doesn't work, contact us for further assistance.

Remember to always back up your store before making any important changes or settings, so you can quickly restore your store if something goes wrong.

The theme documentation provided by us includes instructions on how to install and set up the demo site. Make sure you have followed all the steps correctly.

Make sure all necessary applications are installed

If you have followed all the steps above and the demo page is still not the same, please contact the theme developer for support.
Remember to always back up your store before making any important changes or settings, so you can quickly restore your store if something goes wrong.

Absolutely, you can add borders around your product images to enhance their appearance on your Shopify store. This can be done through custom CSS in your theme's settings or by modifying the theme's code directly. If you're not familiar with code, we recommend reaching out to our support team or a professional web developer for assistance to ensure the changes are implemented correctly and seamlessly.

Yes, Shopify supports the creation of multi-level menus, also known as dropdown menus, allowing you to organize your products and collections into a structured and navigable format. This feature helps customers easily find what they're looking for by hovering over your main menu to reveal additional categories or items.

You can set up multi-level menus directly from your Shopify admin under the 'Navigation' section. If you need detailed guidance or custom menu structures, our support team is here to assist you.

Our customer support is committed to assisting you, and we do offer support during weekends. However, the availability might vary on holidays. We strive to ensure you receive timely and efficient help whenever you need it.

For the fastest response outside of standard business hours or during holidays, we recommend utilizing our help center or email support, where we aim to address all inquiries as quickly as possible.

Yes, our theme supports Variant Images. This feature allows you to show different images when shoppers select a variant of a product, such as color or size, enhancing the shopping experience by providing a visual representation of each product option. Setting up variant images can easily be done through your Shopify admin panel, ensuring your customers have all the information they need to make a purchase decision.

If you need help configuring this feature, our support team is ready to assist.

Absolutely, if you require assistance with uploading your template, our support team is here to help. We offer guidance through the template installation process to ensure your new theme is set up correctly and running smoothly on your Shopify store.

You can reach out to us via email or through our support portal, and we'll provide step-by-step instructions or even direct assistance if necessary. Our goal is to make sure you're completely satisfied and ready to customize your store with ease.