How to Remove "Shipping Calculated at Checkout" in Shopify
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Keeping the "Shipping Calculated at Checkout" message can create confusion about shipping costs, often leading to cart abandonment. By removing this message and providing clear, upfront shipping information, you can enhance transparency, reduce cart abandonment, and boost conversion rates.
This guide will show you how to remove or customize the "Shipping Calculated at Checkout" message on your Shopify store, helping you create a seamless and more confident shopping experience for your customers.
How to remove "Shipping Calculated at Checkout" in Shopify
Step 1: Open your Shopify theme settings
- On Shopify Dashboard, look at the left sidebar menu. Under Sale channels, choose Themes.
- Click on the three dots button of your current active theme and choose Edit default theme content.
Step 2: Locate the "Shipping Calculated at Checkout" text
Once you're in the Theme content section, type "calculated at checkout" in the search bar. This will display all the texts in the theme containing that phrase.
Step 3: Change or edit the text
In the Cart section, search for the phrase “Taxes and Shipping Collected at Checkout”.
You can either: Delete it to remove the message completely, or Replace it with a custom message, such as "Free Shipping".
Step 4: Save changes and check the result
Once you are done, click the Save button on the top right corner of the screen. Now go to your store and try to add a product to the cart and check the cart to see if the text has gone yet.
=>> Read more: Understanding Shopify Shipping: Costs, Rates, and Delivery Methods
Benefits of Removing "Shipping Calculated at Checkout" on Shopify
Eliminating the "Shipping Calculated at Checkout" message can significantly enhance your customers' shopping experience, boost conversion rates, and reduce cart abandonment. Here's how:
1. Reduce Cart Abandonment
Unexpected costs at checkout, such as shipping fees, are a primary reason for cart abandonment. According to the Baymard Institute 2024, 48% of shoppers abandon their carts due to extra costs, including shipping, taxes, and fees. By removing the "Shipping Calculated at Checkout" message, you eliminate this surprise, making your store more transparent and trustworthy. Offering clear, upfront shipping information can reduce uncertainty and help you close more sales.
2. Create Transparent Shipping Fees and Increase Customer Satisfaction
Offering transparent and predictable shipping fees is a key benefit of removing the "Shipping Calculated at Checkout" message. By implementing flat-rate shipping, customers know the exact cost from the beginning, which enhances their confidence. According to a Statista survey, 37% of shoppers prefer services that combine orders for a single delivery, emphasizing the importance of streamlined and predictable shipping. Clear pricing reduces the frustration of hidden fees, leading to higher customer satisfaction and fewer abandoned carts.
3. Experiment with Flexible Shipping Options
By removing the default message, you gain the flexibility to test alternative shipping options that may be more attractive to your customers. For instance, you could offer free shipping on select items or for certain geographic locations.
4. Improve Conversion Rates
Offering flat-rate or free shipping can be a strong marketing tool. For instance, offering free shipping on orders over $50 encourages customers to add more items to their cart to reach the threshold. Shopify reports that 9 out of 10 customers are more likely to complete their purchase if they know they’ll receive free shipping. This strategy not only boosts conversions but can also increase your average order value (AOV).
5. Gain Competitive Advantage
In a competitive eCommerce landscape, a seamless shopping experience is crucial. If your competitors are offering clear and predictable shipping costs, removing the “Shipping Calculated at Checkout” message gives you a competitive edge. By eliminating this friction point, you offer a smoother, more customer-friendly shopping experience, which could influence shoppers to choose your store over others.
Tips to optimize the Shopify shipping process
- Automate Fulfillment: Use Shopify apps like ShipStation or Shopify Shipping to automate shipping label printing and tracking, reducing manual tasks and speeding up order fulfillment.
- Negotiate Better Shipping Rates: Leverage Shopify’s discounted shipping rates or negotiate directly with carriers as your order volume increases to lower costs.
- Use Shipping Zones: Set up specific shipping zones to apply region-based shipping rates, ensuring cost-effective delivery options for each area.
- Offer Free Shipping Thresholds: Encourage customers to spend more by offering free shipping for orders over a certain value, increasing both sales and customer satisfaction.
- Optimize Packaging: Use size-appropriate, lightweight packaging to minimize shipping costs, especially for carriers that charge based on dimensional weight.
We hope this guide helped you remove the "Shipping Calculated at Checkout" message and optimize your Shopify store. These small improvements can lead to significant long-term benefits. For any questions or if you need expert assistance, feel free to contact NextSky. We offer free consultations and solutions to help your business grow.
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